Return & Exchange
Return, Refund & Replacement Policy – Storwllix Pakistan
Welcome to Storwllix – Pakistan’s trusted online shopping store. Hum apne customers ko high-quality products ke sath secure aur risk-free shopping experience dena chahte hain. Is liye hum ne ek clear aur transparent Return, Refund & Replacement Policy design ki hai.
Checking Warranty (Product Inspection Period)
Storwllix har product ke liye limited checking warranty provide karta hai:
- 7 Days Checking Warranty Electronics Products
- 14 Days Checking Warranty Non-Electronics Products
Warranty delivery date se start hoti hai.
Damaged Product Reporting (Important)
Agar aap ko product physically damaged ya broken mile:
24 hours ke andar report karna mandatory hai
WhatsApp par clear images/video proof share karna hoga
- Customer Support (WhatsApp): +92 314 2162713
- 24 hours ke baad damage claims accept nahi kiye jayenge.
- Eligible Cases for Return / Replacement
Aap replacement ya return claim kar sakte hain agar:
- Aap ko wrong product receive hua ho
- Product damaged ya defective ho
- Product mein manufacturing fault ya working issue ho
Har claim verification ke baad approve hota hai.
Non-Eligible Cases (Return Not Accepted)
Return ya replacement accept nahi hogi agar:
Product used, damaged ya tampered ho
Original packaging, box ya accessories missing ho
Claim warranty period ke baad kiya gaya ho
Sirf change of mind (pasand na aana) ho
Open Parcel Policy
Storwllix par open parcel service available nahi hai
Customer parcel receive karne ke baad check karega
Kisi bhi issue ki surat mein proof ke sath report karna zaroori hai
Return & Exchange Shipping Charges
Return courier charges → Customer bear karega
Replacement delivery charges → Storwllix bear karega (agar claim valid ho)
👉 No hidden charges – full transparency.
Return Process (How It Works)
WhatsApp par issue report karein (images/video proof ke sath)
Hamari team 24–48 hours mein verification karegi
Approval milne ke baad return address share kiya jayega
Product traceable courier service se bhejna hoga
Product receive hone ke baad inspection ki jayegi
Refund Policy
Refund sirf specific cases mein issue hota hai:
Replacement available na ho
Ya claim special approval ke baad accept ho
Refund Method:
Bank Transfer / JazzCash / EasyPaisa
Refund Processing Time:
Inspection approve hone ke baad 5–7 working days
Replacement Processing Time
Inspection: 1–2 working days
Replacement dispatch: 3–5 working days
Replacement Approval Conditions
Replacement tab approve hogi jab:
Product unused & original condition mein ho
Complete packaging + accessories available hon
Product par customer-side damage na ho
Our Commitment to Customers
Storwllix ka mission hai ke har Pakistani customer ko:
Reliable products
Affordable prices
Transparent policies
provide ki jayein.
Agar aap ka claim genuine hoga, hum aap ke sath kharay hain.
